Refund policy

Last updated 3 November 2026

If OctoResell Pro isn't right for you, you can get a full refund of any payment within 14 days of making it. No questions asked.

If a marketplace limits your account

If a marketplace limits or suspends your account while you use OctoResell's automation, such as Poshmark sharing or offers, we refund your last payment. Write to us with the date and the marketplace.

How to ask for a refund

Reply to your Paddle receipt email, use the link in that email to contact Paddle, or write to support@octoresell.com with the email address you bought with. Paddle, our merchant of record, processes the refund to your original payment method.

After a refund

Your subscription is cancelled and your license key is deactivated on all browsers once the refund is processed. The free plan keeps working.

Cancelling instead

You can cancel anytime from the Manage subscription page. Cancelling stops future renewals; Pro keeps working until the end of the period you already paid for.

Later refunds

Other refunds after 14 days are at our discretion. If something is broken, write to us first and we'll try to fix it.